Returns & Shipping Policy

Return Policy

If you are not 100% satisfied with your purchase, you can return the product within fourteen (14) days of the purchase date and get a full refund or exchange the product for another one, similar or not as long as it is in stock. If it is a Limited Edition (LE) item, please keep in consideration, we may not have that specific item in stock at the time of refund and an exchange may not be possible. Any product you return must be in the same condition you received it and in the original packaging. Please keep your receipt. Some exclusions to this policy may apply i.e. apparel, blind boxes, or trading cards.

Online Sales: 
You can return a product for up to fourteen (14) days from the date your order was delivered. Any product you return must be in the same condition you received it and in the original packaging. Please contact us for a Return Merchandise Authorization (RMA) number before sending us your return. Buyer assumes all shipping costs for returned items, except for orders shipped incorrectly.

Blind Boxes:
All blind box sales are final due to the nature of the item being a blind random draw.
Sorry, we cannot accept a return unless they are defective, in which case, we will do our best to replace the item you ordered if it is not sold out.

Trading Cards:
All trading card sales are final due to the potential for price fluctuation in the industry.

Apparel:
Returns on clothing and apparel are accepted provided we are notified within seven (7) days of receiving. Item(s) must be in new, unworn, and unwashed condition, with all labels attached.
Buyer assumes all shipping costs for returned items, except for orders shipped incorrectly.

Consignment Items:

All consignment item sales are final due to the unique nature of consignment and the agreement between consignor and consignee.

Damaged Packages:

Please inspect all packages for damages immediately upon receipt. Contact us promptly if you feel your order has been damaged during transport. Returns and exchanges for damaged items will be reviewed on a case-by-case basis. Do not open any damaged packages (this includes sealed cases and boxes of trading cards) because it will jeopardize your ability to exchange the item or receive a refund.

Errors in Ordering or Processing:

If you feel there was a mistake when your order was placed or if it was processed incorrectly, please contact us the day you receive your item(s). Returns and exchanges will be reviewed on a case-by-case basis. Returns will only be accepted if the merchandise is still factory sealed (this includes sealed cases and boxes of trading cards) and in its original condition. Buyer assumes all shipping costs for returned items, except for orders shipped incorrectly.

Pre-Orders (PO)/Non-Refundable Deposits (NRD)

We accept pre-orders on items with a non-refundable deposit per item. Some exceptions may apply due to market inflation.

No deposit required for items below $50 in value.
$10.00 non-refundable deposit for items between $50.00 – $500.00 in value.
$50.00 non-refundable deposit for items between $500.00 – $1,000.00 in value.

24-hour grace period: If you disagree with the terms of this agreement, then you may cancel your order without penalty if it is within 24 hours of placing it. The NRD will be refunded in full within 1-2 business days. Please allow 5-7 business days for the refund to post to your original form of payment. If rewards points were applied on the order, they will be returned to the account automatically.

NRDs cannot be transferred if your order is canceled, for any reason.
NRDs cannot be reinstated and placed on a different order.
NRDs may be refunded upon cancellation due to a delay in the estimated arrival date.

We accept pre-orders on items with a non-refundable deposit per item. Some exceptions may apply due to market inflation.

No deposit required for items below $50 in value.
$10.00 non-refundable deposit for items between $50.00 – $500.00 in value.
$50.00 non-refundable deposit for items between $500.00 – $1,000.00 in value.

24-hour grace period: If you disagree with the terms of this agreement, then you may cancel your order without penalty if it is within 24 hours of placing it. The NRD will be refunded in full within 1-2 business days. Please allow 5-7 business days for the refund to post to your original form of payment. If rewards points were applied on the order, they will be returned to the account automatically.

NRDs cannot be transferred if your order is canceled, for any reason.
NRDs cannot be reinstated and placed on a different order.
NRDs may be refunded upon cancellation due to a delay in the estimated arrival date.

Shipping Policy

Domestic orders are shipped in two (2) business days. See Order Time Table below.
In periods of high order volume, handling time may be increased to three business days.
Orders are normally shipped via USPS First Class, USPS Priority, or UPS Ground dependent on size and weight of the order.

Order Time Table:

  • Monday 12:00 am – Tuesday 11:59 pm (GMT-08:00) Pacific Time (US & Canada) are shipped by end of day on Wednesday. 
  • Wednesday 12:00 am – Thursday 11:59 pm (GMT-08:00) Pacific Time (US & Canada) are shipped by end of day on Friday. 
  • Friday 12:00 am – Sunday 11:59 pm (GMT-08:00) Pacific Time (US & Canada) are shipped by end of day on Monday. 

International orders may take up to four (4) business days to ship from time of shipping invoice payment. Buyer is responsible for custom duties and taxes of their respective country. If the order is returned to sender, shipping costs will NOT be refunded. When the order has returned, we will provide a refund for the item(s) total.

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