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Frequently Asked Questions

Game Center Policy

  1. Please respect others and all forms of property.
  2. Please maintain a high level of sportsmanship.
  3. Please be mindful of your language as this game center is intended for all ages.
  4. Please be mindful of your personal hygiene as we will not tolerate body odor.
  5. Please clean up after yourself to keep costs low as we are a local shop.
  6. Please use only the power strip outlets that are open.
  7. Please do not tilt chairs; falling hurts.
  8. Please respect our restroom as we want everyone to enjoy their throne time. Our restroom is a privilege we provide as a courtesy to our patrons.
  9. Please pay for merchandise before opening.
  10. There is no betting or selling allowed inside our game center.
  11. Let’s all have fun and play together!
Play Sessions:

If for any reason you do not enjoy your time here, we will refund your cost within the first ten (10) minutes.

Passes:

If for any reason you do not enjoy your time here, we will refund your cost within the first ten (10) minutes. We will not refund passes after that time.

If you are asked to leave, you will not receive a refund.

Blind Boxes:

All blind box sales are final due to the nature of the item being a blind random draw.
Sorry, we cannot accept a return unless they are defective, in which case, we will do our best to replace the item you ordered if it is not sold out.

Trading Cards:

All trading card sales are final due to the potential for price fluctuation in the industry.

Apparel:

Returns on clothing and apparel are accepted provided we are notified within 7 days of receipt. Item(s) must be in new, unworn, and unwashed condition, with all labels attached.
Buyer assumes all shipping costs for returned items, except for orders shipped incorrectly.

Consignment Items:

All consignment item sales are final due to the unique nature of consignment and the agreement between consignor and consignee.

Damaged Packages:

Please inspect all packages for damages immediately upon receipt. Contact our customer service department promptly if you feel your order has been damaged during transport. Returns and exchanges for damaged items will be reviewed on a case-by-case basis. Do not open any damaged packages (this includes sealed cases and boxes of trading cards) because it will jeopardize your ability to exchange the item or receive a refund.

Errors in Ordering or Processing:

If you feel there was a mistake when your order was placed or if it was processed incorrectly, please contact us the day you receive your item(s). Returns and exchanges will be reviewed on a case-by-case basis. Returns will only be accepted if the merchandise is still factory sealed (this includes sealed cases and boxes of trading cards) and in its original condition. Buyer assumes all shipping costs for returned items, except for orders shipped incorrectly.

We accept pre-orders on items with a non-refundable deposit per item.

No deposit required for items below $50 in value.
$  5.00 non-refundable deposit for items between $ 50.00 – 500.00 in value.
$ 10.00 non-refundable deposit for items between $ 500.00 – 1,000.00 in value.

As a courtesy, we offer holds on items as long as they are picked up by same day closing time.

General Questions

​At BOUNTYXP, we want you to enjoy your time here! We take payment upon entry so you can focus on playing! Please check in at the register before seating yourself!

Video Games/Virtual Reality

We charge upfront for the first hour. At the end of your paid session time, we’ll ask you if you wish to extend your time and add it to your checkout tab. If you enjoy your session and wish to continue playing, we will add time on your tab or you may simply upgrade to the full session time or day/night pass by paying for the difference. We just wish for you to play and have fun here!

Board Games/Table Use

We charge upfront for the day and/or night pass. We highly recommend buying some snacks, drinks, session time, or merchandise as you enter to waive the admission cost. Eat, drink, shop, and play! We do not upgrade a Board Games/Table Use pass to a Video Games/Virtual Reality pass.

We take VISA, Mastercard, Discover and American Express.

The fee is partly a sitting fee and covers the cost of any damage and overall maintenance of our equipment and collection of games.

Children ages 5 and up will be charged the admission cost if they’re staying to play games.
Please note, children under 12 years of age must be accompanied by an adult.

Your admission cost will fall under the Board Game/Table use admission fee which has the exclusive option of being waived by purchasing snacks, drinks, merchandise, or game session time of equal or greater value.

Our internet is Xfinity Gigabit speed. Whether you’re here to chill or play games, our internet speed will take care of both!
We do not provide free WiFi. Our WiFi is for our patrons only and is password protected. When checking out at the register, just ask one of our team members for the password.
We value our patrons and want to provide them with the best internet speeds possible!

Yes, once you have arrived and paid the fee, we will either stamp your hand or provide a wristband.

No. We do not sell food or alcoholic beverages. However, we do have concession snacks and drinks available for sale. You should really see our selection!

Yes, we allow you to bring in food/drinks. Alcohol is prohibited. Please be respectful of others when choosing which items to bring and please clean up after yourself!

Yes! They are for you to enjoy while playing board games or TCG!
Want to watch your favorite Twitch streamer or Youtuber, watch a how-to video for a particular board game, or just enjoy being in our game center watching a live game tournament together!
Just ask us a team member, we’ll change the channel! Please keep things appropriate as our game center is for all ages. If your favorite Twitch streamer or YouTuber uses explicit language, please be mindful of others and keep the volume low.

Once all our tables or stations are full, you can put down your information (name, phone number, number in your group) on our wait list. We’ll give you a call as soon as a space is available. Please write legibly and be sure to answer your phone! We’ll give you two calls and you’ll have 15 minutes to return once we’ve called you. If you don’t answer, we’ll move on to the next group on the list and roll your name to the bottom of the list. If you don’t answer after we roll your name, then we’ll remove you from the list.
We cannot estimate wait times as there’s no time limit on tables and regular game stations (for those with a pass).

We currently do not accept reservations, but we do accept group parties of 7 or more. While not required, we highly recommend notifying us ahead of time for us to prepare a table and allotted time (one hour) for each party.

We do offer a discount to group parties! Please contact us for more details!

Yes! Host your next corporate event, birthday party or special event at BOUNTYXP! Contact us for more details.

Yes, we offer a 10-visit Multi-Pass ($ 130.00) which comes at a discounted price for our dedicated patrons. We appreciate you so much!
A Multi-Pass provides you ten regular Monday-Thursday Day Passes that you may use anytime. If you’d like to use it on Fridays, Saturdays, or Sundays, we’ll charge you the difference in price between the two.

For example,
– You’d like to use your Multi-Pass on a Friday or Saturday All Night Pass. We’ll charge the difference which costs $ 10.00.
– You’d like to use your Multi-Pass on a Sunday. We’ll charge the difference which costs $ 5.00.

Yes and yes! The more players here, the happier all of us are!
Each Multi-Pass has ten credits worth (ten regular MON-THU Day Passes). Each individual will use one credit.
As long as the Multi-Pass holder is here at the game center, the Multi-Pass may be shared.

Yes, we do! You can purchase them in-store or purchase eGift Cards on our web store!

No. We do not allow animals unless they are service animals.

No. We do not upgrade between the two passes.

We highly recommend our Video Games Pass because it allows you to play board games and console games. It also gives you a discount for playing Virtual Reality (VR) games.

General Game-Related Questions

Yes! We would love to recommend you a game! The team at BOUNTYXP has experience in nearly every game we provide, whether it’s a video game, virtual reality, or a board game!

Video Games/Virtual Reality

If you start a game you really don’t like, please inform us within the first 15 minutes. We won’t count that time against you! Please do not abuse this policy; we love sharing all the different games we have in our library!

Board Games/Table Use

Grabbed a really confusing or boring game? Don’t worry about packaging the box. Just bring it back to one of our team members and we’ll get you going with another one! Try as many as you like! We’ll gladly re-shelve the game for you so you can focus on playing! We also have a Rolodex listing all games within our library with their information such as genre, how many players, how much time, and the complexity.

Yes, you can set up a time with one of our team members who will teach you how to play a game.
Contact us to request a day/time, number of people in your group, and your board game of choice. We can also recommend games for you, if needed.
Available Monday to Thursday only. No additional charge on top of our regular admission fee per person.

We have many games in our ever-growing game library. A comprehensive list of all our games is available on our Games List.
We’re constantly adding games to our collection, so check back often! Feel free to suggest games as well using our Game Request Form on our website.

You’re more than welcome to bring your own laptop, board game, TCG, or even a physical console disk game to play here!
The fee is still charged based on the type of use you’ll be using here.

Examples:
– If you’d like to bring in a physical PlayStation 4 disk game, you’ll be charged at the Video Games rate.
– If you’d like to bring in a board game, TCG, or a laptop, you’ll be charged at the Table Use rate.

No, not at this time. We hope to provide that option in the near future.

Specific Questions: Trading Card Games (TCG)

Come on in, buy some snacks and drinks, or a booster pack, and play! Or… come on in, play some video games or virtual reality, and then play!
To keep things fair for all our patrons (and our doors open), we offer the option of waiving the fee by buying snacks, drinks, merchandise, or game session time of equal or greater value. This option is exclusive for our Board Games/Table Use patrons.

A pack is a booster pack. Depending on which TCG you’re playing, they come with 10-? cards.

A box is a display box. It varies between products:
– Cardfight!! Vanguard: 16 Booster Packs
– Pokémon: 36 Booster Packs
– Yu-Gi-Oh!: 24 Booster Packs
** Limited Edition/Special Edition boxes do not fall under this category. **

A case is a master case of 6-24 display boxes.

We do not allow the use of a scale to weigh any items.
All blind boxes and booster packs are sold directly from a display/booster box. Please be at ease purchasing from us, knowing your rares/chases have not been cherry-picked by anyone here at BOUNTYXP.
All of us here at BOUNTYXP collect, too! All team members’ purchases must be purchased separately. We do this to prevent cherry-picking on our side, too!
We want you to have the best experience purchasing blind boxes and booster packs from us!

Specific Questions: Virtual Reality (VR)

The player must be at least seven (7) years old to play VR.

We have currently have two PS4 VR stations.

We use PlayStation VR that runs on PS4.

Yes. Due to the high demand of VR, you will still be charged for VR sessions if you have a Day/Night Pass.
However, we appreciate our patrons and offer a $2/hour discount for those with a Video Games Day/Night Pass.

Examples:
You have a Video Games Day Pass and would like a one hour PlayStation VR session ($10/hour). We will charge you $8/hour with your pass.
You have a Video Games Night Pass and would like a one hour Oculus Rift S session ($25/hour). We will charge you $23/hour with your pass.

No. The time allotted for the session is for one individual only.

The exception to this is when playing a VR game with local multiplayer capabilities. Please see the question below.

Yes! Some VR games are designed with one player using only the headset alone (no controller) while others are are simply viewers providing instructions or are using controllers.

Keep Talking and Nobody Explodes (no player limit, minimum two players)
VR player uses the headset and a controller. Other players are spectators providing instructions to the VR player.

Playroom VR (PSVR)
– Cat and Mouse (up to five players, minimum) – VR player uses the headset. Other players will each use a controller.
– Ghost House (no player limit, minimum two players) – VR player uses the headset and a controller. Other players are spectators providing instructions to the VR player.
– Monster Escape (up to five players, minimum) – VR player uses the headset. Other players will each use a controller.
– Robots Rescue (two players only) – VR player uses the headset and a controller. One other player will use a controller. 
– Wanted (no player limit, minimum two players) – VR player uses the headset and a controller. Other players are spectators providing instructions to the VR player.

– DIRT Rally (PSVR)
– Drunk’n Bar Fight (PSVR)
– Statik (PSVR)

No. As long as one person pays the VR admission cost, everyone else in the same party pays for the Video Games admission cost. You may also change who’s using the VR headset during your session.

No. At this time, there’s no pass available due to VR being in high demand.
We provide longer session times which comes with a discount. We also discounted bulk sessions in a card form which you can use at your own pace or share with others.

Yes, the VR session card may be shared with others as long as the cardholder is within the game center.